privacy

Trice Consulting Privacy Policy

Introduction

This Privacy Policy outlines Trice Consulting Pty Ltd (" we ", " our " or " the Company ") practices with respect to information collected from users who access our website at www.triceconsulting.com.au (" Site "), or otherwise share personal information with us (collectively: " Users ").

Grounds for data collection

Processing of your personal information (meaning any information which may potentially allow your identification with reasonable means; hereinafter "Personal Information") is undertaken on the following legal grounds:

Performance of Contract: We collect and process your Personal Information when necessary to deliver our consulting services to you, including organisational leadership, project management, grant writing, event management, and other services. This includes responding to enquiries, managing projects, coordinating stakeholder engagement, and fulfilling our contractual obligations.

Legitimate Interests: We process your Personal Information to support our legitimate business interests, including:

Managing client relationships and delivering regional consulting services
Improving our service offerings and website functionality
Communicating about services relevant to regional businesses, not-for-profits, and community organisations
Maintaining project records and business administration
Protecting our business operations and legal interests

Legal Compliance: We collect and process your Personal Information to comply with legal and regulatory obligations, including:

Australian tax and financial reporting requirements
Business record-keeping obligations
Professional indemnity insurance requirements
Grant and project funding reporting obligations

Consent: When you use our website, submit enquiry forms, subscribe to resources, or engage our services, you consent to the collection, storage, use, and disclosure of your Personal Information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us at trudi@triceconsulting.com.au or by phone at 0488 112 298.

We encourage visitors to carefully read this Privacy Policy and use it to make informed decisions about sharing Personal Information with Trice Consulting.

What information we collect?

We collect two types of data and information from Users.

The first type of information is un-identified and non-identifiable information about a User(s), which may be made available or gathered via your use of the Site (“ Non-personal Information ”). We are not aware of the identity of a User from whom the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g., the type of browser and operating system your device uses, language preference, access time, etc.), in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g., pages viewed, online browsing, clicks, actions, etc.).

The second type of information is Personal Information, which is individually identifiable information, namely information that identifies an individual or may, with reasonable effort, identify an individual. Such information includes:

Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g., MAC address and UUID), and other information that relates to your activity through the Site.
Registration Information: When you register to our Site or create a membership account through Mighty Networks, you will be asked to provide us with certain details such as: full name; email address; phone number; business name and industry; and other relevant profile information.
Contact and Enquiry Information: When you submit an enquiry, book a consultation or complete a contact form on our Site, we collect the information you provide, including your name, email address, phone number, organisation details and the nature of your enquiry.
Communication Preferences and Marketing Data: When you subscribe to our mailing list or receive communications through Brevo, we collect your email address, name, communication preferences and engagement data such as email open rates and click activity. You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails.
Community and Platform Activity: Through your use of our Mighty Networks community, we may collect information about your participation, including course progress, discussion contributions, event attendance and interactions with other community members.
Billing and Payment Information: If you purchase a service, program or membership through our Site, we may collect billing details such as your name, organisation, billing address and payment information. Please note that payment card details are processed securely by our third party payment provider and are not stored directly by Trice Consulting.
Professional Information: In the course of delivering our consulting services, we may collect professional information including your job title, business objectives, industry sector and other details relevant to the services we provide to you.
Voluntarily Provided Information: Any additional information you choose to share with us through surveys, feedback forms, event registrations or direct correspondence.

How do we receive information about you?

We receive your Personal Information from various sources:

When you voluntarily provide us with your personal details to register on our Site;
When you use or access our Site in connection with your use of our services;
From third-party providers, services, and public registers (for example, traffic analytics vendors).

What information do we collect?

We do not rent, sell, or share Users' information with third parties except as described in this Privacy Policy.

We may use the information for the following:

Communicating with you – sending you notices regarding our services, providing you with technical information and responding to any customer service issue you may have;
To communicate with you and to keep you informed of our latest updates, resources, events and services;
To manage your membership and community access – administering your participation in our online community platform, Mighty Networks, including delivering course content, facilitating peer engagement, and managing your subscription or membership status;
To send you marketing and promotional communications via email using our communications platform, Brevo, including newsletters, event invitations, service updates and relevant business insights (see more under "Marketing");
To personalise your experience – tailoring the content, resources and recommendations we provide based on your preferences, behaviour and interactions with our Site and community;
To process enquiries and onboarding – managing new client registrations, consultation requests and intake forms to facilitate the delivery of our consulting services;
To conduct statistical and analytical purposes, intended to improve the Site and our service offerings;
To comply with legal and regulatory obligations – retaining records as required by applicable law and responding to lawful requests from authorities.

In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies and subcontractors.

In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third party providers, who may be located in different jurisdictions across the world, for any of the following purposes:

Hosting and operating our Site;
Managing our online community platform – we use Mighty Networks to host and operate our membership community, deliver digital programs and facilitate member communications. Mighty Networks may store and process your information on servers located outside of Australia;
Managing client communications and email marketing – we use Brevo (formerly Sendinblue) as our customer relationship management (CRM) and email marketing platform to send service communications, newsletters and promotional content, and to manage contact records and communication preferences. Brevo may store and process your information on servers located outside of Australia;
Providing you with our services, including providing a personalised display of our Site and community experience;
Storing and processing such information on our behalf;
Performing research, technical diagnostics or analytics to help us understand how our Site and services are used and to improve our offerings;
Providing you with marketing offers and promotional materials related to our Site and services.

Overseas Disclosure of Personal Information

Some of the third party service providers we use to operate our business are based overseas, which means your Personal Information may be transferred to, stored or processed in countries outside of Australia. In particular:

Mighty Networks is headquartered in the United States of America and your information may be stored and processed on servers located in the United States;
Brevo is headquartered in France and operates under the European Union's General Data Protection Regulation (GDPR). Your information may be stored and processed on servers located within the European Union or other jurisdictions in which Brevo operates.

Where we disclose your Personal Information to overseas recipients, we take reasonable steps to ensure that those recipients handle your information in a manner consistent with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

However, please be aware that by providing your Personal Information to us and consenting to its use as described in this Privacy Policy, you acknowledge that we are not required to ensure that an overseas recipient complies with the APPs, in accordance with APP 8.1, where you have provided that consent.

If you have concerns about the overseas transfer of your Personal Information, please contact us at trudi@triceconsulting.com.au

User Rights

You have the right to:

Request confirmation about whether your personal information is being processed and access the personal information we have stored about you, along with additional details.
Obtain a copy of the personal information you have directly provided to us in a structured, commonly used, and machine-readable format.
Request corrections to any personal information under our control that is inaccurate or incomplete.
Ask for the deletion of your personal information.
Object to the processing of your personal information by us.
Request restrictions on the processing of your personal information by us.
File a complaint with a supervisory authority.

Please keep that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.

If you wish to exercise any of the aforementioned rights, or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:

Trudi Barlett

trudi@triceconsulting.com.au

0488 112 298

Retention

We will retain your personal information for as long as necessary to provide our services, to comply with our legal obligations, to resolve disputes, and to enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations.

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Cookies Policy

Our trusted partners, and we use cookies and similar technologies in relation to our services, including when you visit our website.

A "cookie" is a small piece of information that a website assigns to your device while you are viewing that site. Cookies are very useful and serve various purposes. These purposes include allowing you to navigate efficiently between pages, automatically enabling certain features, remembering your preferences, and making your interactions with our services quicker and easier. Additionally, cookies help ensure that the advertisements you see are relevant to you and your interests, and they compile statistical data on your use of our services.

Our website uses the following types of cookies:

a. **Session Cookies:** These are temporary cookies stored only during your browsing session. They allow normal site use and are deleted from your device when you close your browser.

b. **Persistent Cookies:** These cookies are saved on your computer for a fixed period and are not deleted when you close your browser. They are read only by our site and are used to recognise you on repeat visits, allowing us to remember your preferences for the next time you sign in.

c. **Third-Party Cookies:** These cookies are set by external online services that run content on the page you are viewing, such as analytics companies that monitor and analyse web access.

Cookies do not contain any information that personally identifies you. However, the personal information we store about you may be linked to the information gathered from cookies. You can remove cookies by following the instructions in your device preferences; however, if you disable cookies, some features of our site may not function properly, and your online experience may be limited.

We also use a tool called "Google Analytics" to collect information about your use of the site. Google Analytics collects data, such as how often users visit the site and which pages they visit. We only use this information to improve our site and services. Google Analytics collects the IP address assigned to you when you visit our site, rather than your name or other identifying information. We do not combine the information collected through Google Analytics with personally identifiable information. Google's use and sharing of information collected through Google Analytics about your visits to our site are governed by the Google Analytics Terms of Use and the Google Privacy Policy.

Third-party collection of information

Our policy addresses only the use and disclosure of the information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policies of each third party to whom you disclose information.

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties to whom we may disclose information as outlined in this Privacy Policy.

How do we safeguard your information?

We take great care in implementing and maintaining the security of the Site and your information. [explain about your security practices, such as: we employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorised use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy]. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorised access or abuse our Site, and we make no warranty, express, implied, or otherwise, that we will prevent such access.

Transfer of data outside the EEA

Please note that some data recipients may be located outside the EEA. In such cases, we will transfer your data only to such countries as approved by the European Commission as providing an adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

Marketing

We may use your Personal Information, such as your name, email address, telephone number, etc., ourselves or by using our third-party subcontractors for the purpose of providing you with promotional materials concerning our services, which we believe may interest you.

Out of respect for your right to privacy, we provide you with the means to decline receiving further marketing offers from us. If you unsubscribe, we will remove your email address or telephone number from our marketing distribution lists.

Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important email communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

Corporate transaction

We may share information in the event of a corporate transaction (e.g., sale of a substantial part of our business, merger, consolidation, or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

Minors

We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorisation by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at trudi@triceconsulting.com.au

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

How to contact us

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at trudi@triceconsulting.com.au

Trice Consulting Pty Ltd

ABN: 37 667 302 632

ACN: 667 302 632

Address: 1 Veronica Avenue, Goondiwindi QLD 4390

Phone: 0488 112 298

Email: trudi@triceconsulting.com.au

Last Modified 1 March 2026